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MORE ABOUT YOUR PRODUCT
CARE INFORMATION
We pride ourselves in having jewellery that can be worn in the shower or during gym sessions, however, to extend the life of your jewellery and keep it in optimal condition, please follow the care instructions below:
Take off your jewellery before your daily rituals including showering, perfumes, lotions e.t.c
Leave your jewellery at home before engaging in physical activity. Keep your jewellery away from chemicals in perfume, hair spray, cosmetics and lotion. Before bedtime, lay your jewellery out flat.
Minimise the amount of time our gold-plated pieces are exposed to water such as in the shower or swimming as the plating can wear off.
LIFETIME GUARANTEE
Buy with confidence knowing this product is covered by Sky Austria Lifetime Guarantee. Sky Austria will replace this product if you experience any unusual breakages or inadequate levels of craftsmanship.
PRODUCT FAULTS / IN TRANSIT DAMAGES
If your item was damaged or has faults in the links/clasps, we will provide a replacement at no extra cost. Furthermore if your item is damaged during transit we will also send over a replacement. Only under these circumstances will a replacement claim be accepted.
REPLACEMENT / WARRANTY CLAIMS
To make a claim against our warranty please follow the steps below
Take a photo of the damaged item.
Email: info@skyaustria.co with your order number, photo evidence and the claim
Confirm the correct redelivery address (the address is provided at checkout)
If you have any questions regarding our warranty information, contact us at info@skyaustria.co